Affinity Programs

Customer Service Department
A special team has been created to provide technical help desk assistance to you, our VIP clients. We are drawing on the strengths of our associates who were formerly with the second and third level support teams. Your business is very important to MedAvant and every effort is being taken to ensure that you receive top quality service. Please direct ALL service inquires to the Customer Service Team using the following contact information:

• Web Site: http://www.medavanthealth.com/customer_care.aspx

• Email: viptechsupport@medavanthealth.com

• Fax: (770) 885-4572

• Phone: (800) 246-0203

• Hours 8:00AM – 8:00PM EST

Provider Enrollment Department
To better serve your provider enrollment needs we created a dedicated team of people with the best experience in all facets of enrollment. Please direct ALL enrollment inquires to the Provider Enrollment Team using the following contact information:

• Web Site http://www.medavanthealth.com/resource_center.aspx?id=99

• Email: provider.enrollment@medavanthealth.com

• Fax: (770) 885-4559

• Phone: (800) 792-5256 option 1 (Enrollment)

• Hours 8:00AM – 6:00PM EST

For your convenience we have added web forms to the Provider Enrollment page on our website, address listed above. These forms are designed to help complete your service request in a more timely manner.

For Enrollment Requests please follow these convenient instructions:
The combined PEF (Provider Enrollment Form) can be downloaded from our website at http://www.medavanthealth.com/resource_center.aspx?id=99

All completed Provider Enrollment Forms (PEF) should be sent to the e-mail address listed above. We will respond within 2 hours if received by 3:00PM EST with a call tracking number. Payer agreements must be completed first. All payer agreements are available on our website at http://www.medavanthealth.com/resource_center.aspx?id=99

Please send the agreements to the recipient listed on the Instruction Page. Upon completion of the agreement, send the completed PEF to the above fax number or email address. MedAvant will reply with a notification of completion of data entry to your contact person within 24 to 48 hours of receipt of the PEF. Please remember that the form must be completed in entirety to avoid any processing delays.

If you do not find the Payer agreement you require on the MedAvant Website please contact the Provider Enrollment Team and we will forward the agreement to you within 48 hours.

The Provider Enrollment team will begin checking approvals within the time period set up by MedAvant for each payer once the PEF is received, which is generally 2-3 weeks from the date the payer agreement is mailed. Once the approval has been obtained from the payer and loaded into the MedAvant enrollment system, you or your client will be notified and may begin transmitting electronic claims to the specified payer on the date listed in the approval letter.

Thank you for choosing MedAvant as your healthcare solution partner. We look forward to serving your needs with the team you can count on for excellent customer service.

The healthcare claims process is complicated,
You know that…that’s why you’re in business…to lift that burden from your provider clients so they can focus on caring for their patients. What if we told you that we can provide tools that will allow you to do what you do even more efficiently, faster, and easier?

By automating provider billing transactions, you can give your customers higher quality services at lower costs for you. MedAvant’s provider portal  is a secure website that allows you to submit and receive electronic healthcare transactions, research claims, and manage remittance all in the same application.

For example, using MedAvant’s ERA (Electronic Remittance Advice), you get details on how claims are paid, reasons for adjustments, and explanations for denial.

By taking advantage of ERA, you will achieve:

When you sign up for ERA, it’s a win-win situation.
You get:

Delivered immediately upon receipt from payer, ERA is an indispensable tool for managing your patient billing and cash flow accounting. To learn more about ERA and MedAvant full line of products and services, visit www.medavanthealth.com, or call your MedAvant representative today.

Phoenix
MedAvant operates Phoenix^SM, our secure and highly scalable network, which is the only platform of its kind in the industry that supports real-time processing and direct connectivity between providers, payers, labs, vendors, and pharmacies. That means no more wait and see. You know when and where your clients’ payments are in process - removing the veil of secrecy around reimbursement.
Click here for more info about Phoenix