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Healthcare Billing & Management Association Announces 2011 Board of Directors


Jackie Willett, CHBME ascends to the presidency and joins new executive members
to drive strategy and build stakeholder relations for the non-profit association

LAGUNA BEACH, Calif. — January 12, 2011 — The Healthcare Billing & Management Association (HBMA), a non-profit educational/informational resource and advocacy group representing third-party medical billers and practice management billing professionals, announced today the election of the officers and new members of the 2011 HBMA Board of Directors.

Officers (one year terms):

  • Past President: Scott Everson, CHBME, PracticeMax

  • President: Jackie Willett, CHBME, Intermedix

  • Vice President/President Elect: Don Rodden, CHBME, HealthPro Medical Billing, Inc.

  • Treasurer: Judson S. Neal, CHBME, Physicians Business Network, Inc.

  • Secretary: Barry S. Reiter, CHBME, Faculty Practice Services, Inc.

Members (three year terms):

  • Madelon Berger, CHBME, Bill of Health Services, Inc. (first term)

  • Bill Carns, CHBME, PracticeMax (first term)

  • Susan Chandler, CHBME, Physician Services, Inc. (first term)

  • Jeanne A. Gilreath, CHBME, AdvantEdge Healthcare Solutions (first term)

  • Cindy Groux, CHBME, Healthcare Practice Management, Inc. (first term)

  • Karen Linsteadt, CHBME, Ned Group Billings & Collections (first term)

  • Sara Nofziger-Drew, CHBME, American Billing Services (first term)

  • Karen Olson, CHBME, KLO Professional Billing, Inc. (first term)

  • Joe Schendel, CHMBE, Provider Support Services (first term)

The HBMA Board of Directors is responsible for governing, supervising and controlling the affairs of the association, in addition to establishing the association’s policies and programs. Members will work in cooperation with the chief elected officer, the executive committee, other board members and the association’s national office staff. In 2010, Jackie Willett worked with other members of the HBMA Board to identify the proposed slate of 2011 candidates.

“HBMA was founded on the core tenets of education, advocacy and cooperation for healthcare billers, and I’m honored and humbled to serve as president of an association with such a strong mission,” said Willett. “In 2010, the association enjoyed tremendous growth under Scott Everson’s dedicated leadership. As we transition to the new year, I will work with the executive committee to continue to position our association as the leading authority in all areas touched by healthcare billing.”

As president, Willett will ensure that the association continues to adapt to the evolving needs of its members through a four pronged-approach:

  1. Drive CMS and other regulatory mandates affecting medical billing;

  2. Finalize development of the association’s regional structure/MAC relationship foundation;

  3. Strengthen relationships with related industry organizations/affiliations; and

  4. Create efficiencies within the association’s management technology structure.

Prior to her current role as senior vice president at Intermedix, Willett was the president and CEO of TERM Billing of Texas, which she founded in 1992. Willett grew the company from two to 136 full-time equivalents before selling the successful billing company to Intermedix in 2009. Willett is the longest tenured HBMA board member and has held positions on the board since 1993.

About HBMA
A non-profit, member-led trade association, the Healthcare Billing & Management Association (HBMA) represents more than 30,000 employees at well over 700 third-party medical billing firms. Annually, HBMA companies submit more than 350 million initial claims on behalf of hospital-based physicians, office-based physicians and other allied healthcare providers. Founded in 1993, HBMA and its members foster personal development, advocate on the behalf of the profession, and promote cooperation through a wide range of business resources, educational events, networking opportunities, certification programs and adherence to the Medical Biller’s Code of Ethics. As the only trade association representing the interests of medical billers in Washington D.C., HBMA works with legislative stakeholders and federal agencies to improve the business of medical billing and the practice of healthcare. Learn more about how HBMA is elevating the medical billing profession at


Press contact information:

Dave Anderson, Dodge Communications, (770) 576-2547

Brad Lund, Executive Director, HBMA, (877) 640-4262