Healthcare Business Management Association - HBMA
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Back to Basics: Self-Pay Collections - and How to do it Effectively


Speaker: J. Dennis Mock

  • What are the 7 steps to a perfect collection call?
  • When is a self-pay delinquent?
  • Why the toolbox must be full when working self-pay!
  • Why you can't make all the calls your client wants you to!
  • Why everyone should understand "Fair Debt Collection Practices Act" and why those in states that license collection agencies should understand it better.
  • Is there really a difference between Hard & Soft collections?

OBJECTIVES: Participants will be able to:

  1. Explain the reasons there are 7 steps to a call
  2. Make more effective calls without stress
  3. Manage work better by understanding productivity included with calling
  4. Explain when FDCPA is a threat - and when it is not!
  5. Explain the difference between hard and soft collections.
Member Price: $199.00
Non-Member Price: $249.00