Healthcare Business Management Association - HBMA
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How Much Culture Do You Have?
By Jackie Willett, CHBME

Returning from the recent HBMA Conference at Disney World, I was reminded of the "culture" that Disneyland and Disney World project— a culture that is often acknowledged as having created the premier visitor service organization. Disney destinations are some of the most visited recreation sites in the world, and their success is attributable to Disney's commitment to a culture that exceeds visitors' expectations.

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