Mastering Difficult Conversations

Mastering Difficult Conversations 

Presented by Chris Wong

Tuesday July 15th, 2025
11am PT / 12pm MT / 1pm CT / 2pm ET

This program is scheduled for 60 minutes and is valid for 1 CHBME credit.

Member Price: $49.00
Non Member Price: $99.00

Description:
Difficult conversations are inevitable, but the anxiety and stress that comes with them don’t have to be. The skills for any conflict or difficult conversation are usually straightforward, but the real key to confidently using them is mastering the inner game. True confidence comes from understanding our own beliefs around conflict, our response to strong emotions, and the skills to manage someone else’s emotions. Whether you avoid difficult conversations to keep the peace, freeze up when trying to negotiate with others, or feel bad when you’re responsible for giving bad news, this webinar will give you the skills to confidently communicate and assert yourself.

Learning Objectives:
Course participants will be able to:

1. Reframe your mindset going into hard conversations
2. Use proven and assertive communication skills to create trust
3. Facilitate difficult conversations using a simple framework to guide the conversation and increase the probability of a collaborative outcome.
4. Ask strategic questions to get the information that can make a difference in the
   conversation.

Speaker Bio:
Chris is an ICF-certified executive coach, licensed therapist, and leadership development professional. With nearly a decade of experience, he is also a skilled facilitator and public speaker in a variety of settings, has created multiple leadership and career development initiatives, trained and coached hundreds of leaders, and led numerous successful organizational projects.

Currently, Chris works with new purpose-driven leaders to navigate chaotic and turbulent transitions. This includes helping leaders navigate difficult conversations, resolve conflicts, create high-performing cultures, build engagement, and find success in new roles. His expertise spans diverse areas, including leadership development, strategic planning, leading change, and diversity, equity, and inclusion.