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Update Your Authentication Methods by March 1, 2025
A security update to the UnitedHealthcare Provider Portal is coming soon. This will affect how you sign in to the portal and gain access if you’re ever locked out.
Many currently use email for account recovery and multifactor authentication. On March 1, 2025, this option won’t be available. Be prepared and review your options now.
The Requirements
- You’ll need your own One Healthcare ID; if you share a One Healthcare ID, register for your own now
- You’ll need access to one of the following: mobile phone, direct landline phone number or desktop authentication option?
Your options and how to set up
There are 3 sign-in, multifactor authentication and recovery options available. Click here to set up your options now.
|
Option |
What it is |
How it works |
Action needed |
|
Password + phone number |
Similar to how you sign in to the portal now with your password, but also requires a mobile or direct landline number (no extension) |
If you’re locked out or need a multifactor authentication method, you’ll receive a one-time code by text or phone call |
Verify your phone number |
|
Authenticator + phone number |
Requires a free smartphone app + a mobile or direct landline number (no extension) |
This smartphone app delivers a time-based, one-time passcode to enter, to confirm your identity. You’ll receive a one-time code by text or phone call if you’re locked out or need a multifactor authentication method. |
Verify your phone number and get Authenticator |
|
Passkey |
Most secure option that doesn’t require a phone |
This desktop option uses one of the following to identify you: fingerprint, facial recognition, PIN, touch ID or face ID |
Add passkey |
Questions?
If you have further questions, please go to UHCprovider.com/contactus