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Into the Weeds of Revenue Cycle Benchmarking: Data Analysis, and Process Design
Presented by HBMA Board Member Landon Took, MLS, CHC, CCEP, CPCO, CHSP, CHSRAP, at the 2022 HBMA Healthcare Innovation Workshop.
This presentation takes a deep dive into the technical aspects of capturing and interpreting revenue cycle performance and productivity data. The attendee will learn about the proper approach to analyzing data and discover both qualitative and quantitative benchmarks for each revenue cycle process step.
Learning Outcomes for Viewers:
1. Viewers will learn the proper approach and context for analyzing, interpreting, and applying data.
2. Viewers will learn each of the core revenue cycle steps, examples of optimization strategies, key performance indicators with benchmarks, and suggested polices.
3. Viewers will learn how to assess workloads and to distribute weighted workloads.
Landon is a dynamic healthcare executive with experience including clinical and administrative duties in a hospital setting, sales, compliance, cybersecurity, medical practice management, and hospital administration. He excels at working with hospitals and medical practices in financial turnarounds with specific emphasis on personnel development, business culture, compliance, and the revenue cycle, and regularly speaks on the subjects at regional and national conferences and association meetings. Landon served as CEO of Reeves Memorial Medical Center and as Interim CEO of LTP Medical Mobile, Inc. Before joining the Impact team, he worked as a sales executive for Clinical Pathology Laboratories and as a clinician in Cardiovascular Services for a large acute care hospital.
Landon earned a Master of Legal Studies degree in Health Law from the College of Law at the University of Oklahoma and a Bachelor of Arts degree from Louisiana Tech University. Landon earned graduate certificates in Strategic Management from the Wharton School at the University of Pennsylvania and Healthcare Organization Operations from Rutgers University. Landon is currently pursuing a Juris Doctorate from Mitchell Hamline School of Law. He holds five compliance and cybersecurity certifications from four different associations. Landon is a member of the American College of Healthcare Executives, the Medical Group Management Association, the American Health Law Association, the Health Care Compliance Association, the Society of Corporate Compliance and Ethics, and the American Academy of Professional Coders. Landon is also a member of the Healthcare Business Management Association for which he served on the Compliance Accreditation Committee and currently serves on the Ethics Committee and Board of Directors.