2023 Fall Conference - Offshore Outsourcing: What Could Go Wrong? How Can A Strong Compliance Plan Make It A True Asset? - HBMA Store

Offshore Outsourcing: What Could Go Wrong? How Can A Strong Compliance Plan Make It A True Asset? Presented by Kunal Jain

As presented at HBMA's 2023 Fall Conference September 26th-28th, 2023.

Description:
Offshore business process outsourcing is often touted as the 'golden ticket' to boosting the revenues of your healthcare enterprise. As an onshore medical billing company or a healthcare enterprise, you stand to gain a lot from partnering with an offshore medical business service. The use of HIPAA-compliant software and on-site processing protocols by an offshore medical billing service is standardized to minimize risks for the onshore client. You can use performance service level agreements to cover your operational risks. But behind this seemingly beneficial and seamless operational arrangement lurk risks that unfortunately come to light only once you have moved your processes to an offshore partner. For instance, the offshore medical billing service's human resource policies and on-site data security controls can have legal ramifications for you in the U.S. 

Objectives:
Course participants will be able to:

• Choose an offshore BPO company that’s right for your business based on the following criteria’s – experience, service guarantees, customer reviews, scope of services, IT infrastructure, compliance and overall cost.
• Understand the questions that should be asked before hiring a prospective offshore medical billing service. 
• Know what are the on-ground issues you can expect when you partner with an offshore vendor and how to mitigate them?
• Create steps, expectations and protocols that need to be set in place before the relationship can flourish.

Speaker Bio:
Kunal Jain will answer these and other burning questions on offshore outsourced medical billing. He has an experience of nearly two decades in managing large-scale onshore and offshore medical billing projects. The tips he has cannot be found in any textbook or blog. So ensure that you attend this incredibly informative and pertinent session.