Navigating Workplace Conflict & Difficult Conversations - HBMA Store

Navigating Workplace Conflict & Difficult Conversations

Presented by Rachel Kuhlen

Recorded on November 7th, 2024

This program is valid for 1 CHBME credit.

Description:
In today's dynamic work environments, navigating workplace conflict and handling difficult conversations gracefully and professionally are invaluable skills. Whether you're an individual contributor, manager, or team member, conflicts and challenging discussions are a part of professional life. In this engaging and interactive presentation, Rachel offers practical strategies for managing workplace conflict and navigating difficult conversations. Participants will learn to identify the underlying causes of conflict, recognize negative communication patterns, and leverage empathy for constructive conflict resolution. Attendees will walk away with immediately actionable ways to foster a more harmonious and productive work environment.

Learning Objectives:
Course participants will be able to:

1. Simplifying Conflict: Gain insight into the core essence of conflict by identifying and addressing its fundamental causes for a clearer understanding.
2. Effective Communication Strategies: Recognize negative communication patterns in conflicts and acquire practical techniques to apply effective communication for conflict resolution.
3. Neuroscience-Informed Conflict Resolution: Understand the neurological processes underlying conflict situations to develop healthier communication habits and approach conflicts with empathy and curiosity for constructive resolution.

Speaker Bio:
With over 19 years of experience leading, developing, and coaching global teams in Fortune 500 companies, Rachel is a recognized expert in Emotional Intelligence. Since 2015, her content and training programs have generated a staggering ROI exceeding $3 billion. Rachel has trained tens of thousands of people through her work in building and executing leadership academies, delivering keynotes, facilitating workshops, and launching global products. Her focus on leadership and professional development drives real, actionable behavior change, boosting organizational productivity and profitability and amplifying their impact.