Automation Unleashed: Revolutionizing Billing Practices for Tomorrow's Success - HBMA Store

Automation Unleashed: Revolutionizing Billing Practices for Tomorrow's Success
Presented by Michael N. Brown, Dr. Philip Schrank, and Ed Berenblum

As presented at HBMA's 2024 Fall Conference September 17th-19th, 2024.

Description: 
Embark on a transformative journey with us in our upcoming session, where we'll delve deep into the intricacies of automating tasks within billing organizations. This comprehensive course is meticulously crafted to provide participants with invaluable insights and actionable strategies to revolutionize their approach to billing processes.

Throughout the session, we'll guide you through a detailed exploration of key topics that are essential for understanding and implementing effective automation solutions in billing environments.

1. Identifying Automatable Tasks:

First, we'll start by immersing ourselves in the art of identifying automatable tasks. Together, we'll develop a keen eye for discerning tasks ripe for automation, enabling you to pinpoint inefficiencies and bottlenecks within your billing workflows. We'll delve into the criteria and indicators that signal automation potential, equipping you with the tools to streamline and optimize your billing operations effectively.

2.  Types of Automation Solutions:

Next, we'll embark on an enlightening exploration of the diverse landscape of automation solutions available to billing organizations. From robotic process automation (RPA) to advanced machine learning algorithms, we'll provide in-depth insights into the various technologies that can revolutionize your billing processes. Through real-world examples and case studies, you'll gain a deeper understanding of how automation can drive efficiency and productivity in your organization.

3.  Calculating ROI for Billing Automation:
One of the most critical aspects of implementing automation in billing is understanding its financial impact. In this session, we'll master the skill of calculating Return on Investment (ROI) specifically tailored to the unique intricacies of billing processes. By exploring real-world case studies and practical examples, you'll learn how to quantify the financial benefits that automation can deliver to your organization, allowing you to make informed decisions about investment in automation initiatives.

4.  Addressing Fears and Concerns:
Finally, we'll address the fears and concerns surrounding automation implementation, navigating the complex terrain of change management. We'll provide you with effective communication strategies to alleviate fears of job displacement and foster a culture of empowerment and adaptability among your workforces. By effectively positioning automation to existing Full-Time Employees (FTEs), you'll be able to foster a positive outlook on automation initiatives and drive successful implementation.

Learning Objectives
Course participants will be able to:

1. Identify and prioritize tasks with the greatest potential for automation within billing processes.
2. Navigate the diverse landscape of automation solutions, selecting the most suitable technologies to optimize billing workflows.
3. Calculate and articulate the tangible Return on Investment (ROI) of billing automation initiatives, quantifying the financial benefits for organizational stakeholders.
4. Effectively address and mitigate concerns surrounding automation implementation, fostering a culture of positivity and collaboration within the workforce.