Increasing Quality and Capacity Within Revenue Cycle Teams with Lean Workforce Principles - HBMA Store

Increasing Quality and Capacity Within Revenue Cycle Teams with Lean Workforce Principles
Presented by Matt Seefeld and Emily Osetek

As presented at HBMA's 2024 Fall Conference September 17th-19th, 2024.

Description: 
Healthcare leaders increasingly look to the expertise of third-party billing companies to optimize processes in a challenging financial climate. Amid extreme staffing shortages and growth in remote workforces, companies like Pettigrew Healthcare Profitability Solutions must find ways to increase capacity of existing staff to remain competitive. 

In this presentation, attendees will learn how Pettigrew leveraged lean workforce principles, automation and advanced technology to maximize existing labor and create room for staff to work smarter across its 50+ clients. Participants will learn how the company gained visibility into the effectiveness of a remote team, which in turn, laid the groundwork for growth without the need to increase staffing—ultimately reducing collection costs and improving employee satisfaction. 

Learning Objectives
Course participants will be able to:

1. Identify why staffing models built on labor effectiveness will define success going forward.
2. Analyze the data limitations of practice management systems and EHRs and what’s needed to gain visibility into employee effectiveness.
3. Understand how to apply lean workforce principles to increase capacity for existing staff
4. Detail how Pettigrew Healthcare Profitability Solutions improved processes by implementing workflow automation and effective intelligence solutions.