A Day in the AI Life: A View of the Future of RCM
Presented by Kyle Tucker
Panel Members: Kevin McDonald, Michael Brozino, and Desmond Meridian
As presented at HBMA's 2024 Fall Conference September 17th-19th, 2024.
Description:
This session will peer into the RCM crystal ball and envision a day in the life of an RCM executive once AI is fully realized.
The first portion of our session will be set in the future where an RCM executive speaks with his AI-controlled billing software via an Alexa-like speaker. We will enact what we feel are potential interactions with the computer asking it to perform certain tasks, giving us updates, and changing actions based on its learning. We will look bring KPIs into the discussion with the computer so that people will be confronted with the game-changing nature of this technology.
The second portion of the session will be a panel discussion of the reality of what is available to today and the viability of the future we have just explored.
Learning Objectives
Course participants will be able to:
- Understand the potential of AI and how it may change the future of RCM
- See how AI may change different facets of our business from coding to call center and more
- Consider some of the byproducts or unintended consequences of AI moving forward.