2025 Innovation Conference: Conscious Coupling of AI and Human Expertise for RCM Success - HBMA Store

As presented at HBMA's Innovation Conference March 12th-13th, 2025.

Conscious Coupling of AI and Human Expertise for RCM Success Presented by Hanes Singh

As artificial intelligence (AI) infiltrates the revenue cycle, one key question remains: how can revenue cycle management (RCM) professionals effectively leverage AI to make quick, informed decisions that practically impact financial outcomes? While AI is still evolving, the human element is and will remain crucial in complementing AI within RCM workflows. Ultimately, strategically embracing AI is essential for achieving faster and higher reimbursements, staying competitive, and growing business.

In this session, we’ll start with the basics of AI and explore examples of how human expertise complements the technology. We’ll further share specific ROI tied to these smarter decisions and improved financial outcomes. Additionally, we’ll discuss how AI can enhance workflows by prioritizing overlooked denials, increasing the success rate of challenging cases, and streamlining processes for those likely to succeed. This conscious coupling between AI and human judgment not only has the power to boost efficiency, but also ensures focus on the denials that matter most. Join us to learn how adopting AI can transform your RCM operations.

Course Participants will be able to:

• Develop a framework for evaluating practical versus impractical AI tools in RCM
• Assess and implement an AI solution that best aligns with the needs of your team and business
• Identify where the human element is essential to maximize the effectiveness of AI
• Build a compelling case for investing in AI

Speaker Bio:
Himanshu (Hanes) Singh is the Founder and CEO of DocVocate, a Silicon Valley-based company he launched in 2014 to advocate for doctors by digitizing and automating revenue cycle workflows.

Before founding DocVocate, Hanes served as a fintech executive, software engineer, and globally recognized IP attorney. His strong relationships with physicians inspired him to simplify interactions between outpatient providers and payers.

In previous roles, Hanes led AI innovation, product strategies, and complex data-sharing partnerships for high-growth SaaS companies. His unique background and passion for RCM automation have empowered DocVocate to help revenue cycle teams boost efficiency and scalability.